Expected Delivery Times
When will customer service be available?
Our Customer Care Team is available weekdays 9am – 5:30pm as normal except for Christmas Day, Boxing Day, New Year's Day and Public Holidays when we are closed.
Our Regular delivery times are as follows:
What time/day will my order be delivered?
Products will be delivered by a courier Monday to Friday, between 9:00 am and 6:00pm. Unfortunately you are unable to request a specific delivery time.
After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section.
Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.
Expected next business day arrival day based on time and day order was placed
| Day order placed | Ordered before 5pm | Ordered after 5pm |
|---|---|---|
Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Monday |
| Friday | Monday | Tuesday |
| Saturday | Tuesday | Tuesday |
| Sunday | Tuesday | Tuesday |
What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.
If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.
The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.